Frequently Asked Questions:

Do the vehicules have winter tyres and/or snow chains?

Our vehicles are kept to very high operating and cleanliness standards. During the winter months it is the law to drive with winter tyres in Austria. We only use high quality and regularly replace our tyres to ensure the best grip in snowy conditions. During snow storms or to get to and from certain hotels in resorts we may use snow chains for added grip. This can lead to a few minutes delay in transfer time but is important for your safety.

How can we pay?

Airport transfers can either be paid in cash directly to the driver at the end of the journey or by bank transfer up to 3 days before the journey.

Please feel free to add a tip for the driver to show your appreciation for his service.

Can we pay by Credit/Debit card?

Sorry but we don´t accept cards. We want to offer you the best prices possible so by eliminating card payment fees, we believe this is in both our best interests.

Which airports do your transfers run from and to?

Innsbruck, Munich, Salzburg, Zürich, Memmingen and Friedrichshafen.

What happens if our flight is delayed?

We have a note of your flight number and will monitor the arrival of your plane. There are no extra fees for delayed flights. We appreciate a little help, so please feel free to send us a text message if you experience any inbound delays.

If your outbound flight is known to be delayed it may be possible for us to change your pick up time. Please contact us if you would like to rearrange the pick up time.

Please be punctual for your arranged pick up time, and assure that your hotel bill is paid and your luggage is ready to be loaded by the driver. Delays at your hotel can lead to stressing to get to the airport on time, which means a less comfortable journey for you and your driver.

What do we do if our flight is diverted?

During bad weather it is not uncommon for flights to be diverted to other airports. Please contact us immediately by telephone and help us get an idea of when you will be arriving at the airport. We can track your flight online but not the buses used between airports from diverted flights.

It may be possible for us to collect you at the diverted to airport to make your delayed journey more comfortable. Additional costs may apply.

Car Sickness?

-Prevention:

Our Mercedes Sprinter minibus has a larger interior space with larger windows resulting in passengers feeling less cramped and even able to move around if necessary.

Our use of child seats keeps children higher in the seat and more focused forwards helping to prevent motion sickness. We even find that watching movies on tablets can help to stop children looking out of the side windows, which can lead to motion sickness.

We will bring you to your destination swiftly, but we will not race you there as fast as possible. We want to offer you a comfortable ride without flinging you around the bus in the bends.

-If the worst happens:

Please advise the driver immediately. It is usually possible to pull over and stop quickly for fresh air. (Not immediately possible on the motorway). Our minibus is equipped with everything necessary should a passenger feel car sick. Waterproof bags, cleaning materials, and extra air fresheners. However in extreme cases an extra charge may be applied if excessive cleaning is necessary.

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You can´t find an answer to your questions here?

Then please simply write to us at: info@whitedescents.com

use our contact form, or call to speak to us personally:

Tel: +43 650 8610959

 

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